We estimate 1 to 3 business days (Germany) or 3 to 7 business days (rest of world) of shipping, while shipping to international destinations liable to customs duties can take 3-14 business days. Please allow for an extra week in busy shipping periods, such as the weeks leading up to the holidays in December.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Products that are intimate or sanitary goods, flammable liquids or gases.
Additional non-returnable items:
– Gift cards
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 032c System GmbH, Potsdamerstr. 85, 10785 Berlin, Germany.
To return your product, you should mail your product to:
032c System GmbH,
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over €60, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you want to exchange an item, please send it back to the following address and contact firstname.lastname@example.org to make sure the correct item is still available. Please attach your order number and add a note into the parcel saying which size you would like to exchange the item to.
We'll be happy to assist if you think we've made a mistake or that your order is taking too long to arrive. Please contact us at email@example.com or call us at 030 44050980. All requests are answered within a business day.